Contact Center Data Analyst #ESF5730 Job at Experthiring, Hermitage, PA

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  • Experthiring
  • Hermitage, PA

Job Description










  • Join a digitally driven financial leader with over $50 billion in assets and a legacy of innovation since 1864.

  • Be part of a company recognized for its award-winning digital banking solutions and strong community partnerships , including with the Pittsburgh Penguins .

  • Thrive in a culture that values career growth, teamwork, and cutting-edge technology in financial services.

  • Make an impact at a top regional bank known for its stability, community focus, and forward-thinking leadership

If this sounds interesting, let's talk!




Job Type : Full Time




Location : Hermitage, Pennsylvania




Pay : Great Pay




Job Description




What you will be doing:



  • Develop and maintain visual dashboards in Power BI and Excel for daily reporting in Contact Center Management.

  • Compile data from daily reports and update visual reports in a timely manner.

  • Review data and analytics to produce performance reporting for the Contact Center team and executive leadership.

  • Study trends and analyze data to drive improvements and efficiencies.

  • Assist in developing reporting that drives monitoring and operational efficiency.

  • Maintain daily reporting from the Mitel phone system and other digital applications, providing an overview of key performance metrics and key risk indicators to leadership.

  • Assist in developing digitized reporting using Power BI to compile data derived from Contact Center and digital applications.

  • Maintain data accuracy and integrity during data manipulation and merging steps.

  • Assist management with maintaining existing procedures related to daily reporting and produce new procedures under guidance.

  • Troubleshoot issues related to the digital support systems utilized in the Contact Center.

  • Work closely with IT and/or external vendors to resolve issues.

  • Serve as a back-up liaison between Information Technology, vendors, project management, and Contact Center leadership.

  • Assist in testing digital system upgrades, patches, changes, and system maintenance.

  • Create, edit, delete, and monitor user account permissions for various Contact Center digital systems.

  • Perform other related duties and projects as assigned.

  • Engage in risk management by understanding, reporting, responding to, managing, and monitoring risks encountered daily.

  • Adhere to regulatory laws and guidelines as part of compliance with F.N.B. Corporation’s risk management program.

Experience you will need:



  • Excellent communication skills, both written and verbal.

  • Excellent customer service skills.

  • Excellent organizational, analytical, and interpersonal skills.

  • Ability to work and multi-task in a fast-paced environment.

  • Detail-oriented.

  • Intermediate level in MS PowerPoint, MS Word, MS Excel, and Power BI.

  • Contact Center reporting experience required.

  • Banking Contact Center reporting work experience preferred.




Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days




#INDEH123

Job Tags

Full time, Work experience placement,

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